Telenor Sweden Improves Innovation & Costs with Cloud Support
- Modernize applications and IT operations
- Improve customer service while reducing costs
- CSC application management and support services
- CSC BizCloud private cloud solution
- Increased flexibility and stability in IT environments
- Reduced costs enabled by standard rates and pay-per-use pricing
Like the rest of the telecommunications industry, Telenor Sweden needed to upgrade its IT infrastructure and applications to support the explosive use of smartphones, tablets and other mobile devices by its 2 million customers.
Part of Telenor Group, one of the world’s largest telecom firms, Telenor Sweden needed a flexible infrastructure and modernized applications to help the company move to a new business model built around data. The changes were putting pressure on Telenor Sweden’s applications development and IT operations personnel.
“One of the major challenges was flexibility in terms of capacity for development at certain times, but the biggest challenges were actually innovation and quality,” recalls Martin Petersén, CIO and director of Products and IT, Telenor Sweden. “We were really behind in investments in our infrastructure on the IT side. And we actually concluded that we wouldn't be able to do the modernization ourselves and achieve our goals for efficiency, cost and quality.”
As-a-service support model
Telenor Sweden had worked with CSC since 1994 supporting a variety of systems including billing, mediation and customer relationship management. The company also worked with several other consulting firms, but for the new program the company sought vendors with a comprehensive approach.
Under the arrangement, CSC built a support team of more than 250 based in Scandinavia as well as India. The company’s computing infrastructure is also modernizing with the implementation of CSC BizCloud®, an enterprise private cloud built on the client’s premises and billed as a service. Tor-Vidar Fosser, CSC’s client relationship professional for Telenor Sweden, says, “Telenor wanted a better and more futureproof service for their customers and a more resilient and elastic infrastructure to meet their business goals.
“CSC BizCloud gives Telenor the freedom to scale up and down and know exactly what it’s going to cost them.”
Improving quality and innovation
According to Petersén, “Having the applications in the cloud is good economy, reliability and quality, so we will try to move whatever we can into the cloud.”
He adds, “You only pay for what you use, but in the end, I think the most important thing is the ability to rapidly deploy services and rapidly increase your capacity. You can always save some money, but you cannot replace the fact that you are not on the market with the right thing in time.”
Another key benefit has been improvements in quality and innovation in the application management area.
“We've seen very early on into the relationship the effects of offshoring and better efficiency,” says Petersén. “But I think that's something you get in the beginning. The real value I've seen is actually quality. Today, we have much higher quality, and fewer bugs and errors in our releases. We also see that the way CSC designs the solutions is more innovative than we were doing it before.”
Collaborating on the future
Moving forward, Telenor Sweden and CSC have a firm governance plan in place to promote collaboration between the two organizations, and senior leaders are engaged in long-term planning of the modernization program.
“We felt that CSC represented a strong belief in the future ─ a self-confident company that could step in and add value, not only by running the IT part of Telenor but also helping us develop our business,” says Petersén.
He adds, “CSC is someone that I really can trust. Being transparent, building trust with us is the way for us to let CSC into our business, and then we can actually use those talents and use that technology, and use that innovation.”