SAP Management as a Service

SAP Management as a Service gives your SAP applications the support they need, with consistent quality and innovative utility-based pricing.

SAP Management as a Service provides full SAP Application Lifecycle Management. We deliver maintenance, support and enhancements for your SAP applications as well as management of the Basis or NetWeaver layer. SAP Management as a Service is ideal for those:

• Planning an SAP implementation or to consolidate SAP operations (eg. after a merger or acquisition)
• Looking to outsource SAP application services currently managed by internal staff or another service provider
• Trying to improve the quality, security, performance and availability of your SAP solutions and custom developments
• Shifting towards “as a service” delivery to free up capital and focus on your core competencies
• Striving to raise quality and reduce waste in day-to-day SAP maintenance

We use repeatable processes, industry best practices, optimized global delivery (including leveraged, shared resources), and advanced automation tools to reduce costs and produce repeatable results. SAP Management as a Service is delivered as a utility-based service, billed in standard units to make it easier to predict and manage costs.

The service is fully aligned with industry best practices and methodologies including Run SAP, ITIL v3 and CMMi. SAP Management as a Service delivers enhanced performance at lower costs, and helps shift the the focus to supporting business outcomes.

How SAP Management as a Service Works

SAP Management as a Service is delivered using standard modular service elements, each offering a specific function. The modules can be combined into a tailored package to suit your needs, supported by our tools and accelerators and billed in standardized units.

Core services include:

• SAP Application Maintenance — functional and development support for SAP applications
• Basis and NetWeaver Maintenance — management of the Basis component and SAP technology platform
• SAP Testing — fully managed SAP testing and validation for all changes to your SAP systems

We also offer a range of optional service elements that deliver major and minor SAP enhancements, access management, and consulting engagements to analyze your core SAP business processes and recommend improvements.

Cut SAP Costs and Raise ROI

SAP shouldn’t be a burden on your finances. Our industrialized standard support processes help deliver services with maximum  efficiency, ensuring that you get value for money. Our central Collaboration and Workflow platform helps us to work smarter and  more effectively, adding further economies of scale. Via this platform, we continuously measure and benchmark our delivery performance to identify areas for improvement or needs for new skills.

You’ll receive a regular service delivery review, which reports the type and number of support activities we’ve performed and highlights areas that can be addressed to reduce spend on these items in future. For example, we might identify inefficient code,  data issues, or a need for additional user training, all of which could be the root cause for multiple incidents. Resolving these  issues will control spending and ensure that your budget goes further next month.

Related Solutions: SAP | SAP Testing | Cloud IU for SAP