Customer Experience Insights
Leverage advanced analytics to gain 360-degree insight about your customers
Accelerate your digital journey by understanding your customers better. The Customer Experience Insight (CXI) solution leverages CSC’s broad, cross-industry CX experience to help you deepen and enhance your relationship with customers and proactively manage customer-impacting issues.
Today's Business Challenges
To succeed in the digital age, organizations need greater insight into customer experience (CX). However, with companies still using outdated methods such as manual tracking of user complaints, very few CX measurements really work. To make things even more challenging, there are many different CX technologies in the marketplace, and organizations are unsure how to integrate these tools into their existing processes.
The market imperative: Rapid deployment of non-intrusive, secure monitoring technology to enable immediate feedback on the customer’s needs and experiences.
See the World Through Your Customer's Perspective
CSC’s full-spectrum Customer Experience Insight (CXI) solution is a managed service that leverages advanced technology to measure customer experience and capture the results in real-time dashboards.
The solution provides three service options to more effectively understand and manage the customer experience, using next-generation monitoring technologies from Dynatrace:
Option 1: Synthetic Monitoring
This service option allows early detection of problems even when your users are offline. It also helps you understand performance from global locations as well as from within customer office locations.
Option 2: Cloud Monitoring
Our Cloud Monitoring option offers full-stack management for your cloud-hosted Web applications. This option not only enables you to measure the customer experience, but also accelerates problem root cause analysis using an automated artificial intelligence (AI) engine.
In addition, this service provides real-time alerting while simplifying the deployment and management of your monitoring platform.
Option 3: Application Monitoring
The Application Monitoring service enables deep visibility into application performance from your users’ perspective. Built-in business analytics and technical analytics dashboards help you understand user activity and optimize application performance.
- Build Long-Term, Profitable Relationships with Your Customers.
- Improve the Customer Experience.
- Measure Business Outcomes.
- Improve Application Performance and Availability.
- Increase Agility.
One-Stop Solution. Our one-stop solution enables you to respond quickly to new challenges and to your customers’ changing behavior.
Proactive Management. CXI proactively manages performance using real-time performance dashboards and early detection of problems, enabling you to address customer-impacting issues before it’s too late.
Broad, Cross-Industry CX Expertise. CSC’s approach to driving customer experience has been implemented and proven across the insurance, healthcare and manufacturing industries.
Improvement Recommendations. We recommend improvements to optimize the performance of your applications, so that your customer’s experience can be continuously enhanced.