Trends in Managed Application Services
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Author:CSC Town Hall
How do you reduce costs without sacrificing agility, reliability or security in applications management? In this online Town Hall, we discuss how to move to the next generation of application services while finding the balance between creating new business opportunities and maintaining legacy infrastructures.
Our panel includes IT professionals from CSC who have deep experience with application modernization, legacy applications and emerging technologies.
- Narayan Viswanathan, VP and GM of Custom Applications and Expert Services, CSC
- Raj Ramaswamy, Global Applications Engagement Manager, CSC
- John Martoglio, Cross Sell and Transformation Lead, Global Applications, CSC
- Jeff Caruso, Senior Managing Editor, CSC
Trends in Managed Application Services
How do you reduce costs without sacrificing agility, reliability or security when managing applications? The next generation of application services can preserve these benefits and help strike a balance between new business opportunities and legacy infrastructure maintenance. Steps to implementation and things to consider were discussed during this CSC Town Hall event.
Raj Ramaswamy, a global applications enablement manager at CSC, says business is expecting more out of applications than IT is often able to deliver, creating a mismatch in expectations between IT and the business. "There is a lot of pressure to contain costs, and IT is having a hard time integrating technologies that are being rapidly adopted like mobility, cloud and big data," Ramaswamy says.
The depth of investment and complexity of existing infrastructure is proving difficult as companies try to incorporate new technologies into their current transformation efforts. John Martoglio, global applications cross-sell lead, says it's a theme he's hearing with greater frequency. "One CTO describes his legacy environment as a 'boat anchor,'" Martoglio says. "He's wants to get more away from the technology and manage what's business relevant. The idea of purchasing applications and technologies as a service is very appealing to him."
@DanHushon via CrowdChat: "Apps modernization is about freeing the information and supporting new ways of interacting. Customers are looking to use information for better decisions. Information is still a key enterprise asset. They need to unlock the value potential."
Narayanan Viswanathan, vice president and general manager of custom applications and expert services at CSC, says new technologies are significantly changing the way companies develop and procure applications. "The trend is more than just being online. It's about integrating social, mobile, analytics and cloud into the way your applications," Viswanathan says. "Developing applications now is not about large legacy applications. It's about micro applications, rapidly created in short development cycles, in a highly collaborative way, deployed instantly around the globe."
Companies are now making a greater distinction between applications that fulfill basic corporate functions ("systems of record") and those that help the company capitalize on new opportunities, ("systems of innovation" or "systems of differentiation"). To remain innovative, these systems require a shorter development cycle. Martoglio says the trend toward integration development and operations supports that need.
@CrowdCaptain via CrowdChat: "Systems of innovation, differentiation face customers and employees which makes business relevant so faster enterprises get changes to market is critical to value - That's where DevOps comes in to play - very important for enterprise."
"You used to have to wait years between software releases. DevOps enables rapid application development techniques that help developers integrate application updates continuously. DevOps is an important component of the next generation of application services that support rapid business change," Martoglio says.
Ramaswamy says the insurance industry is a good example that reflects the change in application services. "Everything has changed in the way policies are purchased and claims are handled. When you bought car insurance, you used to visit the office and the policy was mailed to you. Today, you shop online to get the best deal, so insurers need to find new ways to connect with customers and stay competitive. That's driving them to create more innovative applications that can reach customers across different channels."
Diana Billingham, global solution director for application modernization and cloud at CSC, says companies should look for specific qualities in vendors who offer these next-generation services. "The ideal provider should understand the business they're in. They need to offer a full lifecycle of application services, capturing savings and providing continuous improvements that improve the responsiveness and agility of the business," she says.
Other topics discussed during this Town Hall include:
• The evolving role of IT in corporations
• How applications drive core architecture
• The future of outcome-focused applications
• The consumerization of IT and the business
• The components of IT-as-a-service
• The skills needed tomorrow that we can build today
• How global delivery networks operate
• Managing ERP applications more efficiently
• How apps modernization influences sourcing strategy