Field Tech 360

Field Tech 360 is a CSC managed service that unlocks useful information and data within your enterprise systems and makes it readily available to your field-service techs, via their mobile devices.

Field Tech 360 is a CSC managed service that unlocks useful information and data within your enterprise systems and makes it readily available to your field-service techs, via their mobile devices, so they may better serve and manage their customers.

No longer will your field-service techs be dependent on dispatchers for customer information. By having direct access to the information they need, they will:

• Reduce service lead times
• Serve more customers daily
• Increase the sale of service contracts and parts
• Improve customer satisfaction

Field Tech 360 also generates a time sheet for each job and a workflow to guide field-service techs through the repair steps of any job.

Productivity-Boosting Features

Field Tech 360 offers multiple features to boost the productivity of your field-service techs:

• On-device field-service applications for scheduling, route management, work order management, work processing, parts and productsearch, and data entry
• Database and transaction synchronization for seamless, “always on” field-service application — technicians can access  critical data even when they are out of network coverage
• On-device signature capture, barcode scan and RFID reader support
• Cross-platform support for a wide variety of devices, including Windows, Android, RIM BlackBerry and tablets
• Integrated mobile device management and security
• Real-time field technician performance tracking and management
• Configurable integration with enterprise systems