Our Strategy: Moving Forward
Our Transformation Is Reshaping the Client Experience
Multiple forces have reshaped the global IT services market. This past year, CSC launched a full-scale turnaround to elevate our business performance and deliver greater value to all of our stakeholders during this time of change. As we actively create a more nimble, valued and successful CSC, our commitment to collaboration, innovative offerings and outstanding service to you, our client, remains as strong as ever. Building on our unique independence and more than 50 years of client service, we are confident that today’s improvements will enable us to serve you even more effectively in the future as a market leader in next-generation solutions and services.
We are greatly simplifying our global operating model by reducing excess management layers, clarifying lines of accountability and improving our global team’s integration and focus. Our new leadership team has brought fresh thinking and significant experience in leading transformations, and is quickly improving accountability and responsiveness to your needs.
We are rebalancing our offerings portfolio beyond commoditized IT services and are making purposeful investments to rapidly scale our proven offerings such as cloud, cybersecurity and big data and analytics services to help you reduce costs and increase agility and business effectiveness.
By rationalizing our offerings portfolio, we are creating a set of repeatable, best in class offerings that reduce your risk while accelerating the delivery of consistently strong results.
To help you directly address your key business challenges, we are further developing our portfolio of industry-specific software and solutions through a more efficient offerings lifecycle management approach and the creation of new IP assets.
To bring you enhanced and rapid global delivery capabilities, we are continuing to modernize our data centers around a consumption-based model, fine-tune how we allocate and deploy resources and craft new strategic partnerships with suppliers that improve service levels.
We are reinforcing our commitment to client satisfaction with new, disciplined programs to measure and take action on your feedback, and redesigned our coverage model to ensure proactive engagement with your team.
What can you expect from CSC as our turnaround continues? Greater agility to anticipate market shifts and your changing needs…lower risks and more consistent results from our proven, repeatable, world-class offerings…more efficient, higher quality delivery around the world…a renewed commitment to collaboration and open communication. And, more innovation and fresh thinking in your environment.
During this turnaround, we have dedicated our hearts and minds to accelerating our progress in shaping a stronger CSC that delivers greater value and innovation. That is our goal and that is our promise to you.