ITIL
The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organization of IT resources to deliver business value and to document processes, functions and roles in IT service management. ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
CSC and ITIL
IT service management is the core of CSC’s business, through which we have developed ITIL expertise. As ITIL becomes increasingly important in government and commercial engagements, this expertise is winning the confidence of clients.
CSC's Global Service Delivery Model is founded in ITIL-compliant processes and workflow. CSC embraces ITIL in four areas:
People: CSC employs ITIL Foundation-, Practitioner- and Service Manager-certified staff, as well as ISO/IEC 20000 internal auditors. They have the global experience (government and commercial) to successfully adapt ITIL to clients’ goals.
Processes: With ITIL best practices integrated into global processes, CSC delivers ITIL-aligned service management processes, regardless of service sourcing approach.
Products: CSC offers ITIL service management toolsets such as BMC Remedy, CA Unicenter, HP Service Desk and IBM Tivoli. Our vendor-independent approach to products enables us to offer the best solution for each IT service management need.
Partners: In addition to our product vendors, CSC’s host of strategic partnerships with other service providers ensures the best possible IT service and service management capabilities.
Related Information
Learn more about ITIL.