ServiceNow Strategy and Architecture
We've spent the last ten years planning your next three months.
Service Management successes are at the core of CSC. With over a decade of helping organizations solve problems efficiently, we know how to help. We deliver value quickly and in manageable phases, while preserving the context of your long term goals. Whether you need practical guidance as part of a ServiceNow implementation, or you’re addressing your own unique strategic challenges,we ensure a transformation experience that is low risk, high reward and devoid of confusion, exhaustion, and false starts.
CIO Advisory and Strategy
Our unique Four Lens approach calls for a critical review of services, organization, process and technology. Applying these four lenses allows customers to view things from a diﬀerent perspective and assists in connecting the dots between service delivery functions.
Continued Service Improvement as a Service (CSIaaS)
Organizations spend thousands of dollars on ITSM tool implementations but too often fail to consider how to demonstrate a return on that investment. Modeled after the very popular SaaS business model, CSIaaS continually improves the effectiveness and efficiency of services and processes to create a culture of improvement that impacts the success of future improvement projects.
Assessment and Roadmap
In 4-5 weeks, our 5 til ITIL program provides a current state assessment and an actionable multi-year roadmap laid out in three manageable phases – Crawl, Walk, Run. The strategy includes sustainable, targeted improvements in People, Process, and Technology specific to your organization’s goals and challenges.
You need more than the right system and process standardization to transform your IT Service Management capabilities. Our Change Enablement consultants delivers true transformation within your IT organization by cultivating advocates, supplying targeted and timely communications and delivering a comprehensive role-based training program.
To ensure you get the most out of your ServiceNow investment, our Architecture Services help provide oversight to ensure the technical implementation and integrations are done in a flexible, robust, and scalable manner. This includes ensuring you are managing your environments and code promotions properly, leading core setup & data management discussions, and providing guidance around ServiceNow upgrade planning.